The mandate of the Office of the Ombuds (the “Ombuds Office”) is to assist in the informal resolution of concerns and complaints related to the application of CSIA policies, rules, and procedures, ensuring that all members of the CSIA community are treated in a fair and equitable manner within the CSIA. The ombuds office is independent, confidential, impartial and accountable. (click here to read the complete function and description of the ombuds office)
The Ombuds Office strives to promote a fair, respectful, inclusive, and supportive culture within the CSIA.
What we can do
What we cannot do
Members of the CSIA community include employees, course conductors, members and volunteers serving on committees (of the CSIA or its regions).
The services are provided in English and in French
Telephone: 1-800-811-6428 ext.113
Email us at
Click here to complete and submit the intake form.
Julie Boncompain
A lawyer in practice for the last 21 years who has developed expertise in dispute prevention and resolution (DRP) as well as conflict management in the areas of education, labor and business law.
Currently Co-founder of JustEquitable since 2021, acting as the Protector of Rights (Ombudsman) at Polytechnique Montréal since 2020, ombudsman for the research center in artificial intelligence-Mila in Montreal and has undertaken mediation and arbitration mandates for non-profit organizations, private and para-public companies as a consultant. She is on the Executive Committee of the Association of Canadian College and University Ombudspersons (ACCUO) since 2019 and chairs the Association des ombudsman en enseignement supérieur du Québec(AOESQ) since 2020.
Brent Epperson
Brent is an Assistant Professor of Conflict Studies at Saint Paul University in Ottawa, Ontario, and a practicing ombuds in Europe and North America. Co-founder of JustEquitable since 2021, his public policy focuses on ombuds practice, public governance (health and higher education sectors), and issue framing. He has served as the first ombuds role at the University of Luxembourg since 2021 and previously works as an ombuds at the University of Alberta.
We ensure the office respects the following principles:
Independence
Impartiality
Informality
Confidentiality
The North Face - TNF offers Pro Program codes to all Members to buy TNF clothing and equipment online. Visit My Pro Deals section in your Member Area to apply. Uniform ski suits are not available for purchase anymore due to limited demand.
Subaru - Get $750 cash back on your next purchase or lease of a new Subaru vehicule.
Save up to 50% on your next ski equipment deal when you purchase with participating manufacturers in Canada, through our Pro Deals Program.
For details on how the program works consult the Pro Deals section below.
General Liability and Accident, Death and Disability Insurance coverage, as part of your membership.
Travel Insurance program with Securiglobe.
Scholarship Program available to help you reach your next level of Certification. Details.
Visit our YouTube channel and Vimeo channel for training videos (covering both technique and teaching methodology).
Brand-name CSIA logoed products and accessories are offered exclusively to our Members at special discounted prices. Visit our online CSIA Store.
Get the latest news through our CSIA communications click here.
Substantial rebates on lodging with Choice Hotels. Preferential rates are offered on your next car rental with National, Alamo and Avis. Codes are available in your Member Area/Pro Deals.
Lift Ticket Discount for Program/Course Candidates: Benefit from reduced lift tickets at participating Resorts. Contact your local Resort in advance to confirm lift ticket details.
Canadian Ski Council Offer. Save up to 34% off ticket window prices at over 80 Canadian Resorts. Buy Lift Passes in packs of 5 directly from the CSC website, no promotional code required.
Mintz: Get a 2 year MINTZ Enhanced (Canadian) Criminal Background Check for $25 as a CSIA Member.
Tax Benefit: The CSIA is an officially recognized federal and provincial educational institution. As such, Members will receive a Tax Deductible Receipt when participating in Programs and select Events.
Each CSIA Member is entitled to 1 (one) set of Pro Deal equipment per season purchased in Canada. Your downloadable Membership Card (from My Profile) is equipped with an image for items that may be purchased through the Pro Deals Program. Your card will be validated at the time of purchase, so please assure that you present your valid Membership card on your smartphone or printed out at the time of purchase, otherwise your order will be refused.
There is no deadline to purchase your equipment (details below). However, stock is limited so first come, first served.
The CSIA Pro Deals Program varies depending on the manufacturer. Some will direct you to their online store and others will provide you with a PDF order form. For those who provide a PDF, you can either place your order directly with the manufacturer or you can present yourself in a participating retailer in Canada with the PDF form and your virtual Membership card.
Unfortunately the CSIA National Office is not provided with a list of the many different retailers across Canada that participate in the Program. We strongly suggest giving your local retailer a call and speak with a Manager to inquire whether or not they participate in the CSIA Pro Deals Program.
Please be friendly and very respectful of the staff at the participating retail store as they are providing CSIA Instructors with a service. If you have clients looking to purchase equipment, recommend the store where you bought your Pro Deal equipment, to return the service.
The CSIA National Office acts as the liaison for the manufacturer. If you have questions regarding products, pricing, etc., please contact the specific manufacturer or a participating retail store that carries the brand of your interest.
Please login to your Member Area/My Pro Deals to view this season’s Pro Deals.
As a Member of the International Ski Instructors’ Association (ISIA), the CSIA has the authority to issue the ISIA minimum standard international stamp to its Members. The stamp allows for an increased recognition of one's competencies at the International Level. There is no charge for the stamp.
A minimum number of 320 additional hours of Canadian Education is required to reach the ISIA minimum standard. Below are the three mandatory Programs one must have to obtain the stamp:
The additional hours of training that make up 320 hours of Canadian Education, must be completed through the CSIA or one of the following organizations: ACA/CSCF, CASI, CANSI, CADS, CSGA or CFSA.
Programs including Courses, Exams, and Events will only count once, even if you attended them more than once or had to take the Program again before passing. The reason they are not counted more than once, is because you are reviewing the same information and material and is not to be considered as additional training hours.
Private training programs or Snow School training programs are not eligible. Also note that when referring to Education hours, this means the hours attending Programs, we do not count the amount of hours you have worked at a Snow School.
In order to maintain the integrity of the certification, all members are recommended to participate in a recall activity at least once every 3 seasons. CSIA Recall consists of participating in a CSIA Certification Program, CSIA on-snow Course Conductor Training, CSIA Pro Day or a CSIA Pro Session.
It is in the Members’ best interest to keep their Certification up to date as it helps to maintain your Certification’s integrity, especially given the fact that numerous employers do verify the recall year.
Your CSIA Recall year is displayed on your downloadable Membership Card.
Should you have any questions, please do not hesitate to contact us.
Anyone who achieved a CSIA Certification in the past and let their membership lapse, and would like to re-activate it, can apply for Reinstatement by filling out the online Reinstatement Application.
The Reinstatement allows past members to reactivate their CSIA Membership, without having to retake the CSIA Certification(s) previously attended. To do so, you will be required to pay a Reinstatement fee ($118.50), in addition to the current season’s Membership fee and any applicable taxes. Note that Reinstatement fees and Membership fees depends on the number of organizations you are affiliated with and your status with each.
Also, upon Reinstatement, Members may be recommended to participate in a CSIA Recall activity to ensure they are up to date on the current teaching methodologies. For further information on the Recall, please consult the Recall section.
If you are ready to apply for Reinstatement for the 2023-2024 season, please click here.
Upon reception of the Reinstatement Application form, the CSIA National Office will validate and send you all relevant information pertaining to Membership by email. Due to the high demand please allow up to 10 business days for us to treat the request.
Should you have any questions please do not hesitate to contact us.
